Our Code of Conduct deals with members’ professional and ethical behaviour. Members found to have breached the Code are sanctioned according to the severity of the breach.
Please note:
We are not a trade association and firms and companies are not members. We are unable to act as a mediation or arbitration body between members and their clients. In addition, it is not within our remit to decide whether a member has been negligent.
How we can help:
For advice on the obligations and expectations of our memberscontact us.
投诉程序：
To make a complaintcontact usto request a complaint form.
You will need to provide details of the member concerned and details including the article(s) of the Code of Conduct you think have been breached.
Complaints must be submitted using a complaint form and in the required format. The Professional Conduct Manager may re-format your complaint in accordance with the requirements.
Your complaint is then provided to the member concerned for a response. You will receive a copy of that response.
The case is then referred to Assessors or directly to ourProfessional Conduct Committee(PCC); the PCC meets five times a year to consider complaints against members and will normally postpone consideration of a complaint until the completion of any ongoing legal proceedings relevant to a complaint.
我们的法规和纪律程序规则中规定了应对成员投诉的程序以及该机构可能对成员施加的罚款的程序。
Possible courses of action:
Where the PCC upholds a complaint but considers that the misconduct is not serious enough to refer to the Disciplinary Board, it can:
Give Guidance to the member
Issue a Training Order to the member
指示成员道歉
Issue a warning to the member
发出谴责to the member
If the matter is more complex, the PCC may refer the complaint to our Disciplinary Board, which also has the power to: